I wonder if anyone else is experiencing a similar problem?
I subscribed to The Strad on 16 December for Print & Digital.
I have not received any physical magazine as yet (Jan is latest) and I am unable to access the Digital Edition on the website. I am logged in but the Digital Edition button tells me I do not have an active subscription. Clearly under my Account it tells me I do have an active subscription.
I have emailed email@example.com a number of times, and they eventually told me there is a delay caused by Covid to the print magazine, and that their is a problem with their website also reported by other members.
After asking for a timeline, I get a standard response:
Unfortunately due to the national lockdown in the UK, due to the current pandemic, our offices are closed. We are unable to send replacement copies.
After the lockdown circumstances have changed, please let us know if you still need a replacement issue and this will be arranged. Apologies for any inconvenience caused.
Being a new subscriber to the Strad is this common customer service - in fact I don't think I have had a print subscription for anything since about 1987 !!! :)
I am just disappointed that I now only have 62 days left of my first quarters subscription and have had nothing for my money!
Thanks for any helpTweet
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