Really disappointed with gewa cases... Who else has had problems?
I've had the gewa pure shaped violin case for less than 6 months and already the
- lock hinges are drastically loosing there spring and the paint is coming off them
- when I bought the case, the neck holder velcro thing was coming off the actual holder itself which I had to super glue and was made out of cardboard.
- blanket stitching is tearing apart after first week of use. (Looks cheaply done)
- bow spinners have have broken off and I can no longer store bows as I fell unsafe doing so.
This case is supposed to be a "great seller" and is often compared to the gewa air cases due to there strength. But I am not one but happy. I'm never buying a gewa case again! I don't heavily use my case ethier. You can spend much more less and get a good wooden bobelock case.
Has anyone else had problems with the gewa cases?
If you search around this forum, you will find a number of reviews of Gewa cases. Not sure if those will all be talking about the model you have.
Someone on this site was talking about how wonderful the Gewa Pure Cases are. I don't have one myself, but I did steer a colleague of mine towards one since she was looking for a new case and she ended up buying one and I think she likes it quite a lot. I have the gewa air case and it's still going after I got it sometime early this year. It has none of the problems you are talking about. I think the main difference between the air and pure are the materials used for the shell and the lack of a combination lock on the pure. The air is made of thermoplastic while the pure is made of polycarbonate. The combination lock is just a luxury you don't really need, but it is nice. There are plenty of cases that get along fine without one. There some other differences inside of the case but it's all just to make the case more affordable.
Where did you buy it from? If it’s that poorly made. Is there a chance it’s not genuine?
My luthier ordered it. I'm 99% sure it's genuine he ordered about 5 of them. Apparently when covid hit, it was stuck in New York for over 2 months. I live in New Zealand btw.
Perhaps something happened to it in the time it took to finally get to you. Sounds like it's a defective case if it is indeed genuine.
Perhaps it is just bad luck :(
Do Gewa cases come with any sort of warranty? 6 months in with these sorts of issues is worrying. If its genuine, I’d say you got a defective case. Contact gewa directly, there might be a bad batch out there.
I have had a Gewa Air shaped case for about 8 years, which I use mostly for airline travel and other rough-and-tumble, when I need something light and strong. It has proved itself tough and very well made, so I have no complaints. (Other than the fact that the top has to open out flat, a design flaw.) I'd say you likely have a defective case or possibly some kind of knock-off.
Yours is the first complaint I’ve heard about a GEWA case! There was a lot of excitement when the company set up their North American headquarters in my area, because people had been desperate to get them for years. The few that had gotten them in Europe and brought them over seemed to treasure them for their durability and functionality.
Sounds like there's a good chance this is a fake. I'd contact the shop you bought it from.
If it is a genuine Gewa, wouldn't it be still under warranty?
Sounds like bad luck to me. I'm no fan of Gewa cases :-) but they are sold in the EU with a 2-year warranty by law. So, unless their core business is warranty service, you probably can try to have it replaced with another one and most likely you won't have any problems.
My wife and I have two of the Gewa Pure cases (shaped) for violin, and have banged them up a-plenty, bringing them with us as we made our way across the country back in August (2800+ miles), thrown on various luggage carts, stacked in the back of our SUV, etc. While they came out a little dirty (both were in white), we've not had any functional issues with them.
Back when I started in the business (in the late 1970's) Gewa cases were considered to be among the best. Later, there seemed to be major quality issues, so I moved on to recommending cases like Musafia on the upper end, and Bobelock on the lower priced end.
Hmmm ok, thanks for the responses!
The only Gewa case I have is for 6 bows. It seems OK, although I've added extra padding for the tips.