August 22, 2008 at 2:31 PMI got a call from someone wanting lessons for her 8 year old daughter. I called back and left a message, explaining my fees and invited her to call again. I didn't hear back, so I called again, and this time spoke to a little girl (I assume the potential student). I asked to speak to her mother. The next person I spoke to sounded like a young, adolescent boy (voice changing and all that) who demanded to know who I was and where I was calling from. He then said he would get his mother. Someone then hung up the phone on me. The next day (it was getting late by this time) I called again, and actually got to speak to the mom again, who told me they had a teacher, but they would keep me in mind if they needed another one!
For what it is worth, I have a process:
1) Field call from interested parent. When Phone Tag is over and you are talking to a person instead of a machine,
2) Share relevant information (price, availability, etc). If they are still interested,
3) Have a noings-attached meeting at your studio with prospective student, and their parent (or adult student). If it is a transfer student, I have the student play. I outline expectations, go over the checklist, etc. Studio policies are discussed. If they are still interested,
4) They can start lessons right away, or shop around some more. I don't hold lesson slot times for undecideds.
Focus your energy on the students and parents that want to be there. If someone doesn't bother to return your call, don't worry about it. Phone manners aren't what they used to be!
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